Four Ways to Pay
Coal Creek Utility District bills every other month for drinking water and wastewater (sewer) services.
If you have questions about your Utility bill, please call 425-235-9200 or email Customer Service.
Pay by Phone
855-930-4269
Call us any time, day or night, to make a payment. Have your account number and credit card/payment method ready.
Pay by Mail
Put your account number on the check, include your billing stub in the envelope, and mail to:
Coal Creek Utility District
6801 132nd PL SE
Newcastle, WA 98059
Pay in Person
For your convenience, the District maintains a 24-hour drop box on the outside of our business office at:
6801 132nd PL SE
Newcastle, WA 98059
Don't Be Misled by Other Payment Websites
The District recommends you pay your utility bill here on this website, using our third party payment platform host "TruePoint Solutions" and their associated payment processor, "Invoice Cloud." This option incurs no additional fees, the process is easy and secure, and your payments will be posted directly to your account. View Invoice Cloud's Terms and Conditions here >
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If you search online, you may find other bill payment websites that claim to be affiliated with Coal Creek, and/or easier. PLEASE NOTE: THESE OTHER WEBSITES ARE NOT AFFILIATED WITH / ENDORSED BY THE DISTRICT. Only TruePoint Solutions / Invoice Cloud, accessed from our website, provides secure, no fee, rapid payment processing.
Other third party online bill payment websites and services often charge hidden fees, and the payment may be delayed, which causes late payment fees. Please contact District staff at (425) 235-9200 if you have any questions or need more information.
Utility Rates and Fees
Rates and Charges
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Water and Sewer Service Connection Charges​
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Billing, Payment and Collection Procedures
Special Connection Charges By Project
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Lake Boren Sewer
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Lake Washington Boulevard Sewer​
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Lower May Creek / Windtree Sewer Facility Charge Map
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Lower May Creek / Windtree Sewer History
Processing Fees
For Utility Bills:
There is NO FEE for paying your utility bill using any of the above methods.
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For Water Meter Hook-Up, Development, and other Miscellaneous Services:
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1. Using a credit card, debit card, Apple Pay, or Google Pay:
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Transaction Fee: Either 3.15% of the transaction amount or a fixed fee of $2.00, whichever is higher.
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Applicable for Web, POS, IVR, Auto Pay, Kiosk, and Pay By Text payment methods.
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2. Using a check or bank electronic funds transfer (EFT):
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Transaction Fee: A fixed fee of $1.00.
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Applicable for Web, POS, IVR, Auto Pay, Kiosk, and Pay By Text payment methods.
Discounts for Low Income Seniors or Disabled Persons
Senior low income/disabled property owners may be eligible for a discount if they meet criteria including some or all of the following:
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You are 62 years of age or older, and/or have incurred a permanent disability; and
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Have proof of a maximum gross household income below $49,210 (single), or $62,160.00 (married/co-tenant)
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Your combined household income is less than $88,998 (2024 Tax Year) per year
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You own and reside in the same home
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Your residential water meter is 1 inch or smaller
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You are currently receiving the King County property tax exemption
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If you are not receiving the property tax exemption, contact King County tax assessor’s office at 206-296-3920 or visit their website to inquire about eligibility.
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Senior low income/disabled persons who are renting their home and being billed directly for residential service from Coal Creek Utility District may also be eligible for the discount.
How to Request the Discount
If you meet the above eligibility requirements, you can download the "Application for Low Income Senior and Disabled Discount" form found on this page of our website, or contact our office at (425) 235-9200 to initiate the process.
Approved applicants will receive a 50% reduction in the base charge of their water bill, and a 50% reduction in the base charge of their sewer bill.
