District business hours are Monday - Thursday 8:00 a.m. - 4:30 p.m. Friday 7:00 a.m. - 3:30 p.m.
Public Notice
- May 13, 2020 at 5:00 p.m. - Regular Board Meeting - Canceled
- May 13, 2020 at 3:00 p.m. - Special Board Meeting - this meeting will not be conducted in-person. Please see the meeting agenda for call in directions.
- May 27, 2020 at 5:00 p.m. - Regular Board Meeting - Canceled
- May 27, 2020 at 3:00 p.m. - Special Board Meeting - this meeting will not be conducted in-person. Please see the meeting agenda for call in directions.
- June 10, 2020 at 5:00 p.m. - Regular Board Meeting - Canceled
- June 10, 2020 at 3:00 p.m. - Special Board Meeting - this meeting will not be conducted in-person. Please see the meeting agenda for call in directions.
Coal Creek Utility District's primary goal during the novel coronavirus / COVID-19 outbreak is to ensure continuity of operations, including safe water supply, inspections, critical maintenance, finances, and customer service.
Your tap water is treated and tested for safety.
The virus that causes COVID-19 has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.
On March 27, 2020, EPA Administrator Andrew Wheeler sent a letter to Governors in all 50 states, territories, and Washington, DC, requesting that water and wastewater workers, as well as the manufacturers and suppliers who provide vital services and materials to the water sector, are considered essential workers and businesses by state authorities when enacting restrictions to curb the spread of COVID-19. Our critical water infrastructure and its operators ensure the safe supply of water to our homes and hospitals, and depend on treatment chemicals, laboratory supplies and related goods and materials.
Social Distancing - Service Options
For everyone’s safety during the COVID-19 situation, we are keeping our lobby closed to walk-in customers. Please make payments using the drop box by the front door. You are also encouraged to pay online, over the phone at 425-235-9200 or via U.S. mail.
If you are an Engineering & Development customer, we also encourage you to conduct as much as business as possible over the phone or via email.
In caring for our community, customers and employees, we are taking proactive steps recommended by the CDC, local and state, and federal health authorities to control the spread of the COVID-19 virus at our facilities.
We remain highly committed to bringing you our very best service while providing our customers and our employees the support needed in these uncertain times. Please be patient, as services and turnaround times may be affected by newly implemented and recommended COVID-19 precautions.
COVID-19 Response: Temporary Billing and Collection Policies
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Coal Creek Utility District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
On March 26, 2020, the Coal Creek Utility District Commissioners authorized and directed that, during the time period in which the State Declaration of Emergency is in effect for the COVID-19 event,
(1) the District shall not terminate water service to any account,
(2) the District shall not file any new statutory liens under RCW 57.08.081,
(3) the District shall suspend adding late charges; provided that the District will continue to send late notices, but without threat of shut-off, and
(4) the District shall work with customers to establish payment plans. All customers will, however, continue to be regularly billed for the services the District provides.
Questions about these policies should be sent to customerservice@ccud.org.
Thank you for your understanding and your support. Please continue to stay healthy.
Your tap water is treated and tested for safety.
The virus that causes COVID-19 has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.
On March 27, 2020, EPA Administrator Andrew Wheeler sent a letter to Governors in all 50 states, territories, and Washington, DC, requesting that water and wastewater workers, as well as the manufacturers and suppliers who provide vital services and materials to the water sector, are considered essential workers and businesses by state authorities when enacting restrictions to curb the spread of COVID-19. Our critical water infrastructure and its operators ensure the safe supply of water to our homes and hospitals, and depend on treatment chemicals, laboratory supplies and related goods and materials.
Social Distancing - Service Options
For everyone’s safety during the COVID-19 situation, we are keeping our lobby closed to walk-in customers. Please make payments using the drop box by the front door. You are also encouraged to pay online, over the phone at 425-235-9200 or via U.S. mail.
If you are an Engineering & Development customer, we also encourage you to conduct as much as business as possible over the phone or via email.
In caring for our community, customers and employees, we are taking proactive steps recommended by the CDC, local and state, and federal health authorities to control the spread of the COVID-19 virus at our facilities.
We remain highly committed to bringing you our very best service while providing our customers and our employees the support needed in these uncertain times. Please be patient, as services and turnaround times may be affected by newly implemented and recommended COVID-19 precautions.
COVID-19 Response: Temporary Billing and Collection Policies
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Coal Creek Utility District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
On March 26, 2020, the Coal Creek Utility District Commissioners authorized and directed that, during the time period in which the State Declaration of Emergency is in effect for the COVID-19 event,
(1) the District shall not terminate water service to any account,
(2) the District shall not file any new statutory liens under RCW 57.08.081,
(3) the District shall suspend adding late charges; provided that the District will continue to send late notices, but without threat of shut-off, and
(4) the District shall work with customers to establish payment plans. All customers will, however, continue to be regularly billed for the services the District provides.
Questions about these policies should be sent to customerservice@ccud.org.
Thank you for your understanding and your support. Please continue to stay healthy.
Quick News
- CDC - Water Transmission and COVID-19
- EPA - Coronavirus and Drinking Water and Wastewater
- DOH - Drinking Water and Novel Coronavirus Disease (COVID-19)
- PSE | Report a Street Light Outage
- 2016 Water Conservation Annual Report
- Winterize Your Pipes
- ULID FAQ
- Rain Barrels Available
- Autopay Now Available
- Rate Relief Program Available for Qualifying Senior Citizens and Disabled Persons
- Check Easements Before Building
"Coal Creek Utility District's mission is to provide its rate payers the highest quality, the most cost efficient water and sewer service, both today and into the future, while meeting the overall public and regulatory approval."
If you have any questions about the District or your water and sewer service, please contact the District at (425) 235-9200 or Email. The District business office is located at 6801 132nd Place SE, Newcastle, WA 98059-1415, one block northeast of Coal Creek Parkway /QFC shopping center. District business hours are 8:00 a.m. to 4:30 Monday through Friday. Regular board meetings are held the second and fourth Wednesday of each month, commencing at 5:00 p.m. at the District's business office, and are open to the public. Board meeting minutes are available online or upon request. If you would like to have a matter placed on a Board meeting agenda, please provide District staff with your written request no later than the Monday before the scheduled Board meeting. In the event of a water or sewer emergency, the District's after hours emergency telephone is (425)235-9200. For your convenience, the District maintains a 24-hour drop box on the outside of the District's business office. This organization is an Equal Opportunity Provider and Employer.
