Utility Billing
Coal Creek Utility District bills every other month for drinking water and wastewater (sewer). If you have questions about your Utility bill, please call 425-235-9200 or email Customer Service.
Warning Regarding On-line Third Party Bill Pay Services
The District offers you the option to pay your utility billing through the District website under the “Payments” tab using our “Customer Dashboard” portal. That portal is hosted by TruePoint Solutions and is a quick, secure and convenient way to pay your utility bill on-line. There are no additional fees to use the “Customer Dashboard” and payments are posted directly and quickly to your account. However, there are third party bill payment websites that may claim to be an easier way to pay your utility bill. Please be aware these third party services are not affiliated with or endorsed by the District. District customers who use a third party on-line bill payment service may be charged a fee to use such service, may experience delay in the posting of a payment to their District account, and may then incur late payment fees. Please contact District staff at 425-235-9200 if you have any questions or need further information.
DISTRICT PAYMENT OPTIONS
Pay by phone
Call by Phone at 855-930-4269 any time day or night to make a payment. Have your account number and credit card/payment method ready.
Pay online
Customer Portal - You can make a payment, schedule a recurring payment, and view your account balance while continuing to receive your paper bill in the mail. Paperless options and quick pay are also available.
invoicecloud.net/payer-terms-conditions
Utility Bill Payments:
Pay by mail
Please put your account number on the check, include payment stub in return envelope, and address to:
Coal Creek Utility District
6801 132nd PL SE
Newcastle, WA 98059
Warning Regarding On-line Third Party Bill Pay Services
The District offers you the option to pay your utility billing through the District website under the “Payments” tab using our “Customer Dashboard” portal. That portal is hosted by TruePoint Solutions and is a quick, secure and convenient way to pay your utility bill on-line. There are no additional fees to use the “Customer Dashboard” and payments are posted directly and quickly to your account. However, there are third party bill payment websites that may claim to be an easier way to pay your utility bill. Please be aware these third party services are not affiliated with or endorsed by the District. District customers who use a third party on-line bill payment service may be charged a fee to use such service, may experience delay in the posting of a payment to their District account, and may then incur late payment fees. Please contact District staff at 425-235-9200 if you have any questions or need further information.
DISTRICT PAYMENT OPTIONS
Pay by phone
Call by Phone at 855-930-4269 any time day or night to make a payment. Have your account number and credit card/payment method ready.
Pay online
Customer Portal - You can make a payment, schedule a recurring payment, and view your account balance while continuing to receive your paper bill in the mail. Paperless options and quick pay are also available.
invoicecloud.net/payer-terms-conditions
Utility Bill Payments:
- There is no fee for paying your utility bill.
- Credit/Debit Card, Apple Pay, and Google Pay:
- Transaction Fee: Either 3.15% of the transaction amount or a fixed fee of $2.00, whichever is higher.
- Applicable for Web, POS, IVR, Auto Pay, Kiosk, and Pay By Text payment methods.
- EFT (Check):
- Transaction Fee: A fixed fee of $1.00.
- Applicable for Web, POS, IVR, Auto Pay, Kiosk, and Pay By Text payment methods.
Pay by mail
Please put your account number on the check, include payment stub in return envelope, and address to:
Coal Creek Utility District
6801 132nd PL SE
Newcastle, WA 98059